Privacy Policy

This Privacy Policy describes how Amber Case (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, place an order, upload a photo for a custom product, or contact us for customer support.

By using our website, you agree to the practices described in this Privacy Policy.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, you may contact us at:

Email: support@ambercase.co

Mailing Address:
1942 Broadway St STE 314C 1942,
Boulder, CO 80302,
United States

PERSONAL INFORMATION WE COLLECT

We collect personal information to operate our website, process orders, create custom products, provide customer support, and improve your shopping experience.

1. INFORMATION YOU PROVIDE TO US

When you place an order, upload a photo, create a custom product, or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Uploaded photos or images for custom iPhone and AirPods cases
  • Messages, requests, or customer support details you send to us

Uploaded photos are used only for the purpose of creating your customized product, reviewing your order, and providing customer support related to that order.

2. ORDER AND PAYMENT INFORMATION

We use Shopify and related payment providers to process orders and payments. We do not directly store your full credit card number. Payment information is processed securely by Shopify and/or the payment provider selected at checkout.

We use order information to:

  • Process and fulfill your purchase
  • Create your custom iPhone or AirPods case
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer service
  • Screen orders for potential risk or fraud
  • Improve our products, services, and website experience

3. DEVICE AND WEBSITE USAGE INFORMATION

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type
  • Time zone
  • Pages viewed
  • Products viewed
  • Referring website or traffic source
  • Search terms
  • Cookie information
  • How you interact with our website

We collect this information through cookies, pixels, tags, log files, and similar technologies.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • Provide and operate our online store
  • Process, customize, and ship your orders
  • Create custom photo products based on the images you upload
  • Communicate with you about your order
  • Respond to customer service requests
  • Improve website performance and shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Send marketing messages when permitted
  • Show relevant advertisements where allowed by applicable law
  • Comply with legal obligations
  • Enforce our policies and protect our rights

UPLOADED PHOTOS AND CUSTOM PRODUCT CONTENT

Because our products are customized, you may upload photos or images when placing an order. By uploading an image, you confirm that you have the right to use that image for the custom product you are ordering.

We do not claim ownership of your uploaded photos. Your uploaded images are used only to create your order, provide customer support, handle order-related issues, and maintain necessary business records.

We do not sell your uploaded photos.

Please do not upload images that are illegal, infringing, abusive, hateful, sexually explicit, or otherwise inappropriate. We reserve the right to refuse or cancel any custom order that contains prohibited or unlawful content.

SHARING PERSONAL INFORMATION

We may share your personal information with service providers that help us operate our business, including:

  • Shopify, which powers our online store
  • Payment processors
  • Shipping and fulfillment partners
  • Customer support tools
  • Email and marketing service providers
  • Analytics providers
  • Advertising partners, such as Meta, Google, or similar platforms, if used

We may also share personal information when required to comply with applicable laws, respond to lawful requests, protect our rights, prevent fraud, resolve disputes, or enforce our policies.

SHOPIFY

Our store is powered by Shopify. Shopify helps us host our store, process orders, manage checkout, and provide ecommerce services.

You can learn more about how Shopify handles personal information by reviewing Shopify’s privacy resources:

https://www.shopify.com/legal/privacy

MARKETING AND TARGETED ADVERTISING

We may use your personal information to provide marketing communications or show advertisements that may be relevant to you.

This may include sharing information about your use of our website, purchases, or interactions with our ads with advertising partners. These activities may involve cookies, pixels, tags, or similar tracking technologies.

Depending on your location, certain advertising-related data sharing may be considered “sharing” or “selling” under applicable privacy laws. We do not sell your personal information for money.

You can opt out of certain targeted advertising through:

Facebook/Meta Ad Settings:
https://www.facebook.com/settings/?tab=ads

Google Ad Settings:
https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance Opt-Out:
https://optout.aboutads.info/

You may also control cookies through your browser settings.

COOKIES

Cookies are small data files placed on your device when you visit a website. We use cookies and similar technologies to make our website work properly, remember your preferences, process your cart and checkout, analyze website traffic, and support advertising or marketing features.

Cookies may be used for:

  • Store functionality
  • Shopping cart and checkout
  • Customer account access
  • Security and fraud prevention
  • Analytics
  • Advertising and marketing

You can control cookies through your browser settings. Please note that blocking cookies may affect certain website features, including cart, checkout, and account functions.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

DATA RETENTION

We keep your personal information only as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Order records may be retained for accounting, tax, fraud prevention, customer service, and legal purposes.

Uploaded photos may be retained as needed to complete your order, resolve order-related issues, provide customer support, or comply with business and legal requirements.

YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Object to or restrict certain processing
  • Opt out of certain marketing or targeted advertising

To exercise your rights, please contact us at:

support@ambercase.co

We may need to verify your identity before processing your request.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; and the right to opt out of certain sharing for targeted advertising.

We do not knowingly sell or share personal information of minors under 16 years of age.

EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

We process personal information based on one or more of the following legal bases:

  • Performance of a contract with you
  • Your consent
  • Compliance with legal obligations
  • Our legitimate business interests
  • Protection of our rights and prevention of fraud

Your information may be transferred to and processed in countries outside your location, including the United States and Canada, where privacy laws may differ from those in your country.

CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at support@ambercase.co and we will take appropriate steps to delete it.

SECURITY

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

DO NOT TRACK

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data collection practices when we receive such signals.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last updated” date.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first at:

support@ambercase.co

If you are not satisfied with our response, you may have the right to contact your local data protection authority.

Last updated: July 10, 2026